The Orca card is the property of Whatcom Community College.

It is the student's responsibility to properly care for the Orca Card. If the card is lost or stolen a $15 replacement fee will be charged. If the card is damaged, it will be replaced free of charge one time if the damaged card is presented to the card office. Additional replacements due to external damage will be charged at a rate of $15. You may not punch a hole in the Orca Card or alter it in any way as it will render the card useless.

If an error or discrepancy is discovered on the student's Orca Card account, the student must notify the Orca Card office immediately to resolve the issue. If the card is lost or stolen, the student must deactivate the card via the student's online account immediately.

By activating the Orca Card, the student agrees that he/she understands the intended uses of the card. He/she also understands the intended purpose of this card, its limitations and the restrictions upon which this card has been issued and agrees to ALL its terms and conditions. He/she also agrees to surrender the card to the College if the card is used in a way that is deceitful, illegal or for a purpose other than what was agreed to when the card was issued. The student also agrees to the terms and conditions available at www.whatcom.ctc.edu/orcacard or in the Office of Student Life Office.

Deposits may be made online with a credit card (Visa and MasterCard) or with cash at the POD (Place of Deposit) stations. Credit card deposits may be made by the student at MyWCC using the student's eCard account. Currency will only be accepted at the PODs located in Heiner Center and Syre Center.

Parents and friends can make guest deposits to a student's account using the ORCA Card guest deposit feature which enables them to deposit money into a cardholder's Orca Cash, Bookstore, or Dining Dollars account. A parent or guest will need to enter the student's nine-digit Whatcom ID number and the student's last name to complete the process.

Funds are immediately available for deposits made by credit card or cash. Positive balances that remain on the ORCA Card debit accounts will roll over to the next term or year. ORCA Card account balances are non-interest bearing and there are no charges for using your ORCA Card debit account.

There will be no cash withdrawals or refunds from active ORCA Card accounts.

You can obtain a receipt every time you make a deposit to your ORCA Card. You will also receive a receipt of your transaction every time you use your account or use your ORCA Card account at one of the POD (Place of Deposit) terminals. Statements of account will be furnished upon request. You may also go online to view up to 30 days of transaction history.

Each time you use your ORCA Card, you have the ability to display your balance. If you believe that your balance is incorrect, notify the ORCA Card Office at once and you will be provided with a statement of your ORCA Card account. If the statement shows transactions you did not make, contact the ORCA Card Office as soon as possible.

If you fail to notify the ORCA Card Office within ten (10) days after the statement was mailed or given to you, and it can be proven that properly informing the ORCA Card Office would have prevented further unapproved use of your ORCA Card account, the money lost after the ten (10) days may not be credited to your ORCA Card account. If a valid reason, such as a long trip or hospital stay, kept you from notifying the ORCA Card Office, the time period may be extended.

In any correspondence regarding your ORCA Card account:

• Include your name and account number (student or employee ID number).
• Describe the error or transaction in question including the date, time, and location where the error is reported to have occurred. Tell us the dollar amount if a transaction is involved.
• Explain as clearly as you can why you believe it is an error or why you need more information.

How do I make a deposit to my ORCA Card account?
Deposit money into your ORCA Cash account via either of these two convenient ways:

• By Web: ecard using your Visa® or MasterCard®
• With cash at one of two POD (Place of Deposit) machines (SSC and HNR)

What is a POD machine?
POD stands for "Place of Deposit". It is similar to an ATM in appearance, but different in that it can only be used to accept CASH DEPOSITS and CANNOT BE USED TO WITHDRAW CASH. One is located in the Syre Student Center and the other in the Heiner Center.

If I am only taking online classes, do I need an ORCA Card?
We recommend that every student has an ID card. Although you may not use it very often, it may come in handy if you have to visit the computer lab on campus or decide to go to a sporting event with your free ticket on your card.

If my card is lost, stolen or damaged, do I have to pay for a new one?
If you card has been lost or stolen, you will pay $15 for a replacement card. If it has been damaged in any way (dog chews it up, someone cuts it in half, it tears, etc.) bring in the pieces and we will replace your first card for free. Any additional replacement cards will cost $15.

Can I get money off of my card?
No. Other than spending it, there is no other way to get any kind of cash off of your ORCA Card. When you graduate or leave the College you will fill out a refund form and the Business Office will mail you a check for any balance that is greater than $25.00. Balances that remain on the account for two years will be handed over to the State of Washington.

I have been admitted to Whatcom. Can I go ahead and get my ORCA Card?
You must be registered at WCC in order to receive an ORCA Card.

Parents & Guests
ORCA Cash is an excellent gift or surprise for your friends or relatives attending Whatcom. This money then can be used for copies, prints, vending, books and a whole host of on-campus options.

All you need to have to deposit money on their card is:

• Their 9 digit ID # (located on the back of the card).
• Their first and last name as it appears on the card.

Note: Your student has to have logged in at least once to the ORCA Card site before you will be able to make a deposit as a parent or guest.

There are no limits on the number of transactions on your ORCA Card account. However, the dollar amount of your transactions may not exceed your current ORCA Card account balance. Overdrafts will not be possible. The maximum balance you may carry on your ORCA Card account is $2,500.

Student, faculty and staff accounts will be deactivated after four quarters of non-use. All inactive ORCA Card account balances will be held by the WCC for at least two years. During this period, cardholders may request a refund of their balance. After two years, balances held will be turned over to the state of Washington as unclaimed property. Unclaimed property can be retrieved indefinitely by contacting the WA State Department of Revenue Office at (800) 435-2429.

Your ORCA card is the property of Whatcom Community College. It is your responsibility to take proper care of it. If your card is lost or stolen you will be charged a $15 replacement fee. If your card is damaged, it will be replaced the first time at no charge. You will be charged $15 for additional replacements due to damage. Do not punch a hole in your ORCA Card. Punching holes in the card to attach it to a key ring or lanyard or altering the card in any other way will render the card useless.

If you believe your ORCA Card has been lost or stolen, you must immediately inform the Student Life Office (ORCA Card Office) if it is during regular business hours (8:00am – 5:00pm). You may contact them by phone at (360) 383-3110 or by email at StudentLife@whatcom.ctc.edu.  After proper ID verification, the ORCA Card Office can suspend activity on your ORCA Card until it is found or replaced. If it outside normal business hours, you may also deactivate your card by accessing your account online.

Soon, you will be able to manage your ORCA Card Account online! You can open your account, create and designate pending accounts, make deposits, update address or contact information, view transactions and balances or activate / deactivate.

There will be no personal information stored on the ORCA card

Unless otherwise required by law, the ORCA Card Office may disclose information to third parties about your account or the transfers you make, only in the following circumstances:

• Where it is necessary for completing transfers; or,
• In order to verify the existence and condition of your account for a third party; or,
• If you give the ORCA Card Office your written permission; or,
• In order to comply with government agencies or court orders or to respond to any other compliance requirement

WCC is committed to ensuring compliance with the WCC Electronic Information Policy on Personally Identifiable Information.

ORCA Card account balances may be refunded upon written request only after a student has withdrawn from Whatcom. The request must include your name and ORCA Card account number (student or employee ID number), along with a current mailing address. You can stop by the Business Office, located in Laidlaw Center, and complete a refund form or send us an email from your WCC email account. All refunds are processed by check and will be issued within ten (10) business days of receipt of the written request. Account balances of less than $25 will not be refunded. If there are charges on an existing student's account, they must be paid before refunds are issued. Please note: we do not permit cash refunds or withdrawals.

ORCA Card accounts will be credited for the amount of merchandise returns paid for with the ORCA Card. Merchandise must be returned to the location where goods and services were purchased and returns are subject to the return policy of the Merchant. Whatcom will not be responsible if any "off-campus" establishment refuses to honor the ORCA Card or for any other problem you may have with an establishment.

The ORCA Card debit account program reserves the right to make appropriate and agreed upon adjustments or corrections to the amounts assigned to each card. Any such adjustment or correction will be fully disclosed in your transaction summary.